If there has been an agreement between the merchant and the customer to make a refund, then our system can help facilitate the process. Payment methods that can be refunded are credit cards, Shopeepay, and QRIS. For other payment methods, the refund process funds to customers can be made directly from the merchant to the customer.

Please contact your MRO to assist with the refund process.

How is the customer refund process?

You can easily monitor all transactions on the merchant dashboard. You can find out all payment and settlement reports. You can also download transaction reports for your documentation needs.

How do I monitor the transactions?

To download transaction data. There are 3 choices of file types: PDF, XLSX, and CSV.

After you select the file type, the system will then send a link to download the file via your email. Click Download File to download immediately.

As additional information, if the number of transactions is too large, the system will separate the transaction data into several files. You will be given information regarding the number of files.

How to export daily transaction reports?

Refund means the transaction funds are returned to the customer. This can happen due to an incorrect price input, the product being out of stock, multiple orders, and so on.

iFortePay facilitates the refund process with several important notes. We need to ensure that the customer's payment funds have entered or been successfully transferred through our system. Therefore, the helpdesk team will ensure the completeness of customer transaction data first.

The refund process takes at least 2 working days. Funds will be sent directly to the customer's account with an MDR reduction according to the method chosen. As additional information, transaction funds that can be processed for refunds are only funds that have not been settled to merchants.

For more information, you can contact our team at helpdesk@ifortepay.co.id

About Refunds

The settlement process of transaction funds can be done automatically in 2 working days. You don't need to submit a periodic withdrawal request. Our system will send funds to the account number that you registered within 2 working days.

If there is an adjustment to the disbursement schedule due to a national holiday or system maintenance, we will provide prior notification.

How long does the fund settlement process take?

Transactions that have been successfully settled to the merchant cannot be canceled by our system. Cancellation of transactions and refunds from that case can be made directly from merchant to customer in accordance with the agreement.

Can I cancel a transaction that has been settled?

Disbursement is a fund transfer service to one or multiple account destinations at one time. Sending funds can be done quickly and effectively to avoid data errors and save time.

iFortePay provides a disbursement service known as MC Senmo. MC Senmo products help the flow of receipts (accept money) and distribution of funds (send money) run faster and smoother.

Examples of the use of disbursement services are payroll, supplier payments, settlements, refunds, profit sharing and commissions. Contact sales@ifortepay.co.id for further information.

About Disbursement

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